Refund policy

At The Spice Mandi, we strive for customer satisfaction. If you're not delighted with your purchase, we offer flexible refunds and returns.

Return Eligibility

To be eligible for a return, your item must be:

- In its original packaging
- Unopened and unused
- Returned within 7 days of delivery

Refund Process

To initiate a refund:

1. Contact us via WhatsApp 0329-4000539 or Thespicemandi@gmail.com within 7 days of delivery.
2. Provide your order number, reason for return, and photos of the item (if damaged).
3. We'll guide you through the return process.
4 Customer will bear the delivery charges for the return. 

Refund Timeline

- Refunds will be processed within 5-7 business days after receiving the returned item.
- Refunds will be issued through the original payment method.

Exceptions

- Custom orders or special requests are non-returnable.
- Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us via WhatsApp 0329-4000539 or Thespicemandi@gmail.com within 2 days of delivery.
2. Provide photos of the item and order number.
3. We'll replace or refund the item.

For any questions or concerns, please get in touch with us at:

WhatsApp: 0329-4000539
Phone: 0329-4000539
Email: Thespicemandi@gmail.com

By shopping on our website, you acknowledge and agree to this Refund and Return Policy.