Terms of service

Effective Date 04 December 2024

Welcome to The Spice Mandi! By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Introduction

The Spice Mandi operates under the domain www.thespicemandi.pk. We offer pure, organic, and eco-friendly spices rooted in Lahore’s rich culinary heritage. These terms govern your use of our website and the purchase of our products.

2. Eligibility

To use our services, you must:

  • Be at least 18 years old or have parental consent.
  • Provide accurate and truthful information during registration or checkout.

3. Product Information

We strive to ensure the accuracy of product descriptions, pricing, and availability. However, we reserve the right to:

  • Correct errors or inaccuracies at any time.
  • Change product prices without prior notice.
  • Modify or discontinue any product without liability.

4. Ordering and Payments

  • All orders are subject to acceptance and availability.
  • Payments can be made via [mention payment methods e.g., credit card, debit card, COD, etc.].
  • Once an order is placed, you will receive a confirmation email. If an order is canceled or rejected, you will be notified promptly.

5. Shipping and Delivery

  • We currently ship across Pakistan.
  • Delivery timelines will be shared at checkout but may vary due to unforeseen circumstances.
  • Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

  • Products can be returned if they are defective or damaged upon delivery.
  • To request a return or refund, contact us within 7 Days of receiving the product with proof of purchase.
  • Refunds will be processed within 5-7 working days after the returned item is received and inspected.

7. Use of Website

  • You agree not to misuse our website, including attempting to access secure areas, introducing viruses, or infringing on others' use.
  • Unauthorized use of any content (text, images, etc.) is prohibited.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Limitation of Liability

The Spice Mandi is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Delays or failure to deliver due to unforeseen circumstances beyond our control (e.g., natural disasters, strikes).

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website. It is your responsibility to review these terms regularly.

11. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore.

12. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us at:
Email: Thespicemandi@gmail.com
Phone: 0329-4000539